Terms & Conditions
Terms & Conditons
All customers purchasing from www.MontMotorsports.com agree to the following terms
We offer shipping insurance through Route. Route shipping insurance will be automatically added to every order but you have the ability to opt out. Please note, if you opt out of shipping insurance and it is not a line item on your order we will not be held responsible for lost, missing, or damaged packages.
RETURNS AND REFUNDS
You may return MOST uninstalled product within 30 days of placing an order. Returning a product will result in up to a 25% restocking fee. This restocking fee covers the various costs associated with processing your order, manufacturer restocking fees we pay, and any discounted shipping we offer. Any shipping the customer paid is NOT refundable. Return shipping is customer’s responsibility. To provide our customers with the best price, and fastest service, we may ship your order from multiple warehouses. In the case of a return, you could be asked to return the items to the warehouses they shipped from, which may result in multiple return shipments.
To initiate a return, you must contact us via our email contact us form to request an RMA Number. We will refuse and return to sender any returns that arrive to us damaged, or without an RMA number being issued prior.
PRODUCT MUST BE RETURNED IN NEW, UNINSTALLED CONDITION, AND RETURNED IN ORIGINAL UNOPENED AND UNDAMAGED PACKAGING
All returns must be properly packaged and sent with proper insurance. Any returns received damaged or obviously installed will be refused and returned to sender.
Any part that has been installed on a vehicle is no longer applicable for a refund, return, or replacement.
Drag Radials are not eligible for a return - No road hazard protection is offered.
If you receive a part that is damaged, please contact us within 5 days of receipt. When a part is lost in transit or received damaged, we will initiate a claim with our shipping carrier. Replacements will not be sent until the claim is fully investigated. All parts purchased through Mont Motorsports, LLC. are subject to the manufacturer's warranty ONLY, so defective claims are handled under the manufacturer’s warranty. After the part has been installed, or 5 days have passed, the customer must work directly with the manufacturer to resolve any warranty issues. Installed parts are never returnable for a refund. Mont Motorsports, LLC is also is not liable for any installation labor cost or parts/vehicle damage caused by defective parts.
Do not install or modify a defective or damaged item, as doing so is in violation of our order terms and can result in the manufacturer’s warranty being voided.
SPECIAL ORDER ITEMS
Some items may be special ordered specifically for the customers vehicle. These special order items cannot be returned. Cancellations are not allowed on special order parts. Some of the examples are Aero components such as Carbon Fiber hoods, trunks, spoilers, diffusers, built to order items such as headers, x-pipes, exhaust systems that are not in stock.
CANCELLATIONS
Once an order has been accepted, in stock orders cannot be cancelled. Orders also cannot be cancelled the day they are shipping. Special order items are not able to be canceled or returned. Once an item has shipped, it cannot be cancelled.
Any request to cancel will result in a 5% Cancellation Fee
GENERAL DISCLAIMERS
- All products purchased from Mont Motorsports, LLC. are installed at the buyer’s risk. Mont Motorsports, LLC is not responsible for the installation, or any damages or defects caused to your vehicle by the installation of products sold through this site.
- All prices are subject to change without notice. While we strive to prevent pricing errors, we are not responsible for pricing mistakes, or website technical errors that effect product pricing. If there is a pricing error on the site the customer will be notified and given the chance to cancel the order or pay the difference in the correct price.
- We offer package discounts on both our web site and to customers over the phone. If you want to cancel or return part of a package, you will lose any package discount received. The refund issued will be what you paid minus the full website price of the parts you are keeping. In the case of a return, a restocking fee up to 25% will also be deducted from this refund amount.
- Orders paid for with a check or money order will not be processed until payment is received and cleared (includes PayPal eChecks).
- All images, logos, and product descriptions are the property of their respective manufacturers. Mont Motorsports, LLC. often checks these descriptions for correctness, however cannot guarantee it.
- Coupon codes must be redeemed at time of purchase. We do not apply coupon codes after an order has been placed.
- All warranty issues involving a product purchased from Mont Motorsports, LLC. are to be handled through the manufacturer.
- Mont Motorsports reserves the right to refuse any order
- Mont Motorsports reserves the right to process a refund for any order that can't be fulfilled due to backorders or pricing errors.
- Mont Motorsports reserves the right to ship only to the billing address of the payment method used
- Mont Motorsports reserves the right to refuse shipment on products to certain states if they do not meet state regulations
- None of the products listed on our site are guaranteed to be in stock at any point, whether listed as in stock or not. If this is a concern for you please contact us prior to purchasing these items so that we can check with the manufacturer and provide you with their current estimated lead time(s).
- Route Package Protection cannot be cancelled or refunded once an item on your order has shipped.
CARBON FIBER COMPONENTS
To ensure the longevity of any carbon fiber components, a quality automotive UV clearcoat. Failure to do so can lead to discoloration and potential peeling of the gel-coat. Without the application of an automotive UV clearcoat, the warranty of these components is not applicable.
WARRANTIES AND EMISSIONS LAWS
Any long tube header system or product that replaces the factory catalytic converter is sold for off road use only. It is the buyer’s responsibility to ensure the parts they purchase comply with their manufacturer’s warranty, and all local emissions laws. Mont Motorsports, LLC. WILL NOT be liable for any issues or confusion regarding whether or not a product is emissions compliant.
SHIPPING
- Standard shipping is UPS Ground, Fed Ex Ground, USPS Priorirty Mail, or USPS First Class Mail (for decals). Smaller items are often upgraded for free to USPS First Class mail at our discretion.
- Lost packages, or shipping damages and shortages must be reported to us immediately. Shipping damage or shortage claims must be reported within 7 days after delivery. It is strongly recommended you ensure all products are received and in proper condition before beginning installation. We do not overnight replacements for short shipped or damaged parts.
- If a shipment is lost, misrouted, or damaged we will start an investigation with the shipping carrier. Replacement items will not be sent until the shipping carrier completes their investigation and verifies the loss.
- Refusing a shipment will result in a 25% restocking fee and shipping costs will not be refunded. NO EXCEPTIONS!
- Free shipping applies to majority of the products listed on our site. Some items that are larger will be charged with a additional fee at checkout for additional freight cost incurred. To find out if your product qualifies for free shipping check the product description page for each specific product. If your order does qualify for free shipping be sure to select Free shipping during the checkout process.
- Aero Parts and other large shipments are NOT eligible for free shipping. If you order an item that requires freight shipping or exceeds our free shipping threshold, we will contact you after the order has been placed with an accurate freight quote. Coupons and / or promotional coupons do not apply to aero and other large shipments.
MontMotorsports.com Privacy Policy
By visiting MontMotorsports.com you agree to accept the practices described in this Privacy Notice.
Changes to this Privacy Notice, Conditions of Use and Notices:
This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use.
Personal Information Collected By Mont Motorsports, LLC.:
Mont Motorsports uses information that we collect from our visitors to personalize and improve your visit at MontMotorsports.com. We gather the following types of information:
Information you give us:
Mont Motorsports collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, or on-line questionaire, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, e-mail or live chat. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information.
Automatic Information collected by us:
Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers.
Sharing of Information with third-parties:
Data received from customers including demographics, purchasing habits, secure information is only used by Mont Motorsports.
Affiliate Linking Data:
If you visit our site from a third-party site, the third-party site may be able to access your individual transaction information. In order to track and credit your transaction, the third-party site may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party site to our Web site. Any transactions made at our Web site while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you, however based on information which may have previously been collected from you by the third party site they may be able to personally identify you by combining the information they have gathered with the information sent by us. You should read the privacy policy posted by the third party site to see how they may use this information. The presence of a 3rd party navbar atop our site is an indication that the third party site may be able to see your activity on our site.
Link to Third Party Site:
Our Web site contains links to third party sites, such as our vendors. Mont Motorsports is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.
Third Party Checkout Links:
If you use a third party checkout link on our site such as Paypal, your name, billing and shipping addresses and payment information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.
Law Enforcement and Protection of Users:
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.
Security:
Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.